FAQs – Frequently Asked Questions
Welcome to the ToLike Fashion Help Center 💫
Here you’ll find answers to the most common questions about orders, shipping, sizing, returns, and more. If you still need help, feel free to contact our support team anytime.
🛍️ Orders & Payments
1. How can I place an order?
Placing an order is simple!
Browse your favorite products, select the size, and click on the “Add to Cart” button. Then proceed to checkout and complete your payment securely.
2. What payment methods do you accept?
We accept multiple secure payment options including:
UPI (Google Pay, PhonePe, Paytm)
Debit/Credit Cards
Net Banking
Wallets
Cash on Delivery (if available)
3. Can I modify or cancel my order after placing it?
Yes, you can request order modification or cancellation within a limited time after placing the order. Please contact our support team as soon as possible via WhatsApp or email.
4. Will I receive an order confirmation?
Yes, once your order is successfully placed, you will receive a confirmation email and/or SMS with your order details.
🚚 Shipping & Delivery
5. How long does delivery take?
Delivery usually takes:
6. Do you offer worldwide shipping?
Yes, we offer global shipping. Shipping charges and delivery time may vary based on the destination country.
7. How can I track my order?
Once your order is shipped, you will receive a tracking ID via email/SMS. You can also track your order directly from the “Track Order” page on our website.
8. Do you provide free shipping?
We occasionally offer free shipping on selected orders or during promotional offers. Stay updated by checking our website or announcements.
📏 Size & Product Information
9. How do I choose the right size?
We provide a detailed Size Chart on each product page. Please refer to the measurements before placing your order to ensure the best fit.
10. What if the size doesn’t fit me?
If the size doesn’t fit, you can request an exchange as per our Return & Exchange Policy. Make sure the item is unused and in original condition.
11. Are the product colors exactly the same as shown?
We try our best to display accurate product colors. However, slight variations may occur due to lighting, photography, and screen settings.
12. Are your products premium quality?
Yes, we focus on premium fabrics, fine stitching, and high-quality finishing to deliver stylish and long-lasting fashion products.
🔄 Returns, Refunds & Exchanges
13. What is your return policy?
We offer returns and exchanges on eligible products within a specified time frame. Please check our Return & Exchange Policy page for complete details.
14. How do I request a return or exchange?
You can request a return or exchange by contacting our support team with your order number and issue details.
15. When will I get my refund?
Refunds are processed after quality inspection of the returned product. It usually takes 5–7 business days to reflect in your original payment method.
16. Are there any non-returnable items?
Yes, customized, discounted, or worn items may not be eligible for return or exchange (as per policy).
👗 Products & Availability
17. Are your outfits ready to ship or made to order?
We offer both Ready-to-Ship and Made-to-Measure collections. Product type is clearly mentioned on the product page.
18. Will sold-out products be restocked?
Some popular items may be restocked. You can follow our updates or contact us for restock information.
19. Do you offer customized outfits?
Yes, selected products may be available for customization. Please contact our support team for customization options.
📞 Customer Support
20. How can I contact customer support?
You can contact us through:
21. What are your customer support timings?
Our support team is available from Monday to Saturday (10 AM – 7 PM IST).
22. Is shopping on your website secure?
Yes, our website uses secure payment gateways and SSL encryption to ensure 100% safe and secure transactions.
💖 Still Have Questions?
If you didn’t find the answer you’re looking for, don’t worry!
Contact our friendly support team and we’ll be happy to help you with anything related to orders, sizing, shipping, or products.
Visit our Contact Us page or chat with us on WhatsApp for instant support.