Return & Exchange Policy

At ToLike Fashion, we aim to provide premium quality products and a smooth shopping experience.
We understand that sometimes a product may not meet your expectations, and we are here to help with an easy and transparent return and exchange process.

By placing an order on our website, you agree to the terms mentioned in this Return & Exchange Policy.

1. Eligibility for Return & Exchange

We accept returns and exchanges under the following conditions:

  • The item received is damaged, defective, or incorrect

  • The product has a manufacturing defect

  • Size exchange request (if applicable as per product eligibility)

To be eligible for a return or exchange, the product must be:

  • Unused and unwashed

  • In original condition

  • With all original tags and packaging intact

  • Returned within the eligible return period

Products that do not meet these conditions may not be accepted.

2. Return & Exchange Timeframe

Customers must raise a return or exchange request within the specified period after delivery (as mentioned on the product page or policy section).
Late requests may not be eligible for return or exchange.

Once the request is approved, customers must dispatch the product within the instructed timeline.

3. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

  • Customized or made-to-order products

  • Products purchased during sale or clearance (unless damaged/defective)

  • Worn, washed, or used items

  • Items without original tags and packaging

  • Innerwear or hygiene-sensitive items (if applicable)

Please read the product description carefully before placing your order.

4. Size Exchange Policy

We provide size exchange support to ensure the best fit for our customers.
Before placing an order, we strongly recommend checking the Size Guide available on the product page.

Important notes:

  • Size exchange is subject to stock availability

  • Only one exchange per order may be allowed

  • Customers may need to bear shipping charges for size exchange (if applicable)

ToLike Fashion is not responsible for incorrect size selection if the size chart was clearly provided.

5. Return & Exchange Process

To initiate a return or exchange:

  1. Contact our support team via WhatsApp, Email, or Contact Us page

  2. Share your Order ID and reason for return/exchange

  3. Provide clear photos or unboxing video (if item is damaged or incorrect)

  4. Wait for approval and return instructions from our team

Returns sent without prior approval may not be accepted.

6. Reverse Pickup & Self-Shipping

Depending on your location, we may offer:

  • Reverse pickup service (where available), or

  • Self-shipping option to our return address

If reverse pickup is not available in your area, customers will need to self-ship the product using a reliable courier service.

7. Refund After Return

Once the returned product is received and inspected:

  • Refunds (if applicable) will be processed as per our Refund Policy

  • Processing time: 5–7 business days after approval

  • Refund will be issued to the original payment method or as store credit (if applicable)

Shipping charges (if any) are non-refundable unless the return is due to our error.

8. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery

  • Share clear images/videos of the product and packaging

  • Keep the original packaging for verification

After verification, we will offer a replacement, exchange, or refund as per eligibility.

9. Return Rejection Conditions

Returns may be rejected if:

  • The product shows signs of use or washing

  • Tags or packaging are missing

  • The return request is made after the allowed timeframe

  • The product is damaged by the customer

In such cases, the product may be sent back to the customer.

10. Exchange Delivery Timeline

Once the exchange is approved and the original product is received:

  • Exchange processing time: 2–5 business days

  • Delivery time for exchanged product: 3–7 business days (India)

Delays may occur during peak seasons or due to logistics issues.

11. Fraud Prevention & Policy Misuse

ToLike Fashion reserves the right to refuse returns or exchanges in cases of:

  • Suspicious or fraudulent requests

  • Excessive return history

  • Policy misuse or abuse

Strict quality checks are maintained to ensure fair usage of our return policy.

12. Policy Updates

We reserve the right to update or modify this Return & Exchange Policy at any time without prior notice.
Changes will be effective immediately once posted on this page.

13. Contact Us

For any return, exchange, or product-related concerns, please contact our support team:

  • Email Support

  • Contact Us Page

  • WhatsApp Support

We are committed to providing a hassle-free, transparent, and customer-friendly return and exchange experience at ToLike Fashion.