At ToLike Fashion, customer satisfaction is our top priority.
We strive to provide premium quality products and a smooth shopping experience. This Refund Policy outlines the terms and conditions under which refunds are processed.
By placing an order on our website, you agree to the terms of this Refund Policy.
Refunds are applicable only under the following conditions:
The product received is damaged or defective
The wrong item has been delivered
The product is significantly different from the description
To be eligible for a refund, the item must be:
Unused and unwashed
In original condition
With original tags and packaging intact
Returned within the specified return period
We reserve the right to reject refund requests that do not meet these conditions.
The following items are not eligible for refunds:
Customized or made-to-order products
Items purchased during clearance or sale (unless damaged/defective)
Worn, washed, or used products
Products returned without original packaging or tags
Size-related issues if size chart was provided
Please check the Size Guide carefully before placing your order.
Customers must request a return/refund within the eligible period after delivery (as mentioned on our Return & Exchange Policy page).
Late requests may not be accepted.
Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
If your refund is approved:
Refunds will be processed to the original payment method
Processing time: 5–7 business days after inspection
In case of Cash on Delivery (COD), refund may be issued via bank transfer or store credit
Customers will be informed via email or WhatsApp once the refund is initiated.
Orders can be cancelled within a limited time after placing the order.
If a prepaid order is cancelled before shipping, a full refund will be processed to the original payment method.
If the order has already been shipped, cancellation may not be possible.
Shipping charges (if any) are non-refundable
In case of damaged or incorrect products, return shipping may be covered by ToLike Fashion
For other returns, customers may be responsible for return shipping costs (as per policy)
If you receive a damaged, defective, or incorrect item:
Contact us within 48 hours of delivery
Share clear photos/videos of the product and packaging
Our team will verify the issue and provide a suitable resolution (replacement or refund)
Failure to report within the specified time may result in rejection of the claim.
If you have not received your refund yet:
Check your bank account
Contact your payment provider
Allow processing time of 5–7 business days
If the issue persists, please contact our support team with your order details.
ToLike Fashion reserves the right to refuse refunds in cases of:
Suspicious or fraudulent return requests
Excessive return history
Misuse of refund or return policy
We maintain strict quality checks to ensure fair policy usage.
We reserve the right to update or modify this Refund Policy at any time without prior notice.
Changes will be effective immediately once posted on this page.
If you have any questions regarding refunds, returns, or cancellations, please contact our support team:
Email Support
Contact Us Page
WhatsApp Support
Our team is always ready to assist you and ensure a safe, transparent, and hassle-free shopping experience at ToLike Fashion.
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